Refund and Returns Policy for Centerpointe Cosmetics

Effective Date: 01/03/2025

At Centerpointe Cosmetics, we are committed to providing high-quality skincare products from the UK, USA, and Korea. Your satisfaction is our priority. If you are not completely satisfied with your purchase, our refund and return policy is here to assist you.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, unopened, and in the same condition as received.
  • It must be in its original packaging.
  • A receipt or proof of purchase is required.
  • Items must be returned within 2 days from the date of delivery.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Items purchased on sale or promotion.
  • Opened or used skincare products (for hygiene reasons).

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Reach out to our customer service team at [Insert Email] or call 07031573306 within 2 days of receiving your order. Provide your order number, product details, and reason for return.
  2. Return Authorization: If your return is eligible, we will provide you with a return authorization and instructions on where to send the item.
  3. Shipping: You are responsible for the return shipping costs, which are non-refundable.
  4. Return Confirmation: Once we receive and inspect the returned item, we will notify you of your refund status. If approved, a refund will be processed.

4. Refunds

  • Approved refunds will be processed to your original payment method within 5-10 business days.
  • Shipping fees are non-refundable unless the return is due to our error.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, contact us within 24 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.

6. Exchanges

We do not offer direct exchanges. If you need a different product, you must return the original item and place a new order.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check with your bank or payment provider. If the issue persists, contact us at [Insert Email].

8. Sale Items

Only regular-priced items are eligible for returns and refunds. Sale or promotional items are final and cannot be refunded.

9. Contact Information

For any questions regarding our refund and return policy, please contact:

Centerpointe Cosmetics
📧 Email: [Insert Email]
📞 Phone: 07031573306

By making a purchase from Centerpointe Cosmetics, you agree to this Refund and Return Policy.